Passenger Ground Services

What you will learn ?    Understand how airlines and airports operate in relation to the provision of passenger services.

•    Learn about passenger and baggage check-in & boarding procedures, including    passengers with special needs
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•   Interpret the respective regulatory requirements related to passenger and baggage transport

• Understand how computer reservations and departure control systems operate.

• Ensure safe and secure passenger & baggage transport.

• Provide superior customer service in a demanding customer facing environment.

• Learn about the latest technological innovations in passenger services.

• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.

Key topics

• Introduction to airport & airline operations.

• Computer Reservations (CRS) and Departure Control Systems (DCS) functions.

• Passenger & Baggage check-in procedures (airport & off-site).

• Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.

• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions.

• Aviation security procedures for passenger & baggage transport.

• Enhanced passenger facilitation, latest innovations and career opportunities.

This course is a step towards earning an IATA Diploma in:

• Airline passenger service staff
• Ground Handling Agents’ passenger services staff
• Airport operators’ staff providing passenger services
• Civil Aviation Authorities’ staff providing passenger services
• Anyone wishing to start a career as a Passenger Service Agent.

I’m interested..! I am looking to Join the Aviation Industry..!!!

Call Us Now  7200081121 / 7200023412 / 7200081330/ 8122312342

Email your queries to hr@worldptc.com

Visit www.worldptc.com

Or Walk in from Monday to Friday 0900am to 0500pm

#16/29 1^st Main Road, New Colony, Chrompet, Chennai-600044.