Interview questions of cabin crew & Ground staff frequently asked by airlines.

  
           Interview questions of cabin crew & Ground staff  frequently asked by airlines

Q.1 Why are you leaving the present company?

According to me we can not grow in the field without taking more responsibilities and risks and also we can’t enhance our team leading capabilities, managerial skills without expose to wide range of people.

Q.2 Tell me about your self?

My name is XYZ. I have completed my “Degree” in “Course” from “Institute” .  Intermediate & SSC from “Place” in CBSE board with first class marks.

Q.3 Why should we employ you as cabin crew at XYZ Airlines?

The airline has ordered many new aircraft and is progressing well. So I want to be part of that and also one of my friends worked for you and recommended me to apply as she thought I would fit in with the company ideals.

Q.4 What do you think about Teamwork?

I enjoy teamwork and am used to shift work. I think I would adapt well to the role. I  am looking for new challenges and I know I would learn a lot as cabin crew, not just  about people and places, but skills like first aid too, how can I help others with in my  limits.

 Q.5 Are you applying for other airlines?

Although I have applied for other airlines – this is the airline I want to work for most as it has a professional image and I always hear positive comments about the airline, so it would definitely be a great place for me to start as cabin crew.

Q.6 Can you give us an example of when you have provided excellent customer service?

Long time ago in a restaurant, the lady didn’t know what to eat for dessert, so I described each dish to her and she was trying to decide between two so I asked the chef if it was ok for her to have a small piece of each – she was very happy with that !

Q.7 How would you deal with being away from your friends and family for long periods of time when working as cabin crew?

I know it is not so easy to go away from my friends and family but I understand that it is necessary for the job. And also it is a good have some time away and learn new things.

Q.8 What did you dislike about your old job?

Try to avoid any pin point , like never say “i did not like my manager or I did not like environment or I did not like team” Never use negative terminology. Try to keep focus on every thing was good , I just wanted to make change for proper growth.

Q.9 Would you like doing repetitive work?

Why not, I am not only doing a repetitive work but also earning but also getting a good salary by the company. And second thing is that nothing is interesting in the life till we are not interested.

Q.10 Tell us something about your current job responsibilities?

As I am a fresher just passed out my graduation so still I don’t have any work experience but I only want is a chance to prove myself.

                             Now lets have a look on Interview questions Indigo Airlines Ground Staff-

Airlines Ground Staff are the supporting staff of an airline who are responsible for providing the ground services like Fuel and other maintenance tasks on the airport. There are different categories of the ground staff on which recruitment is done.

Sample interview questions of Airport ground staff

You can use free job interview questions as follows for Airport ground staff position:

1. Tell me about yourself?

2. What are your greatest weaknesses?

3. What are your career goals for Airport ground staff?

4. Do you think you are overqualified for Airport ground staff?

5. What have you done to improve your knowledge in the last year?

6. Why do you think you would do well for Airport ground staff?

7. What have you learned from mistakes on the Airport ground staff?

8. Why are you leaving (or did you leave) this position?

9. What kind of salary are you looking for Airport ground staff?

10. What tertiary qualifications have you attained that related to Airport ground staff?

11. How to measure job performance of your position: Airport ground staff?

12. What are key duties for Airport ground staff?

13. What are top 3 skills and abilities for Airport ground staff?

14. What have you learned from your past jobs that related to Airport ground staff?

15. How to do each Airport ground staff position duty/function?

16. Are you a team player?

17. Have you ever had to fire anyone?

18. What is your philosophy towards work?

19. If you had enough money to retire right now, would you?

20. Do you have any questions?

.II. Interview tips for Airport ground staff

You can use interview tips below to do interview preparation/process or see more at sidebar:

1. Searching the recruiters: history, products and services, competitors, structure….

2. Identity job description, job specs, job goals for Airport ground staff.

3. Ask by yourself how to prove your competencies face to job specs?

4. List technical interview questions for Airport ground staff.

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                     Passenger Ground Services

What you will learn ?    Understand how airlines and airports operate in relation to the provision of passenger services.

•    Learn about passenger and baggage check-in & boarding procedures, including    passengers with special needs
• 
  
•   Interpret the respective regulatory requirements related to passenger and baggage transport

• Understand how computer reservations and departure control systems operate.

• Ensure safe and secure passenger & baggage transport.

• Provide superior customer service in a demanding customer facing environment.

• Learn about the latest technological innovations in passenger services.

• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.

Key topics

• Introduction to airport & airline operations.

• Computer Reservations (CRS) and Departure Control Systems (DCS) functions.

• Passenger & Baggage check-in procedures (airport & off-site).

• Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.

• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions.

• Aviation security procedures for passenger & baggage transport.

• Enhanced passenger facilitation, latest innovations and career opportunities.

This course is a step towards earning an IATA Diploma in:

• Airline passenger service staff
• Ground Handling Agents’ passenger services staff
• Airport operators’ staff providing passenger services
• Civil Aviation Authorities’ staff providing passenger services
• Anyone wishing to start a career as a Passenger Service Agent.

I’m interested..! I am looking to Join the Aviation Industry..!!!

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Email your queries to hr@worldptc.com

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Qualities Required To Become Cabin Crew

        Qualities Required To Become Cabin Crew

Members of cabin crew have two main roles in their job; these are the safety of all the passengers and delivering great customer service.Cabin crew must have excellent interpersonal skills and these will be assessed throughout the selection process and will play an important part in your overall success.

The main focus of the role of cabin crew will always be on safety. A serious decision to evacuate the aircraft will always rest with the cockpit crew, but the cabin crew have the responsibility to oversee the evacuation and make sure that this is carried out according to the rules and procedures. The key role of cabin crew remains exactly as it always has been, and that is to keep all the passengers safe. The cabin crew are obliged to provide a safety briefing before the flight and to ensure that the passengers pay attention to it. If an emergency situation arises the cabin crew are trained to help the passengers leave the aircraft swiftly and safely.

The cabin crew can make or break the reputation of an airline. They must be well-presented, be professional and make a good impression on passengers to encourage them to us the same airline again in the future. Airline companies know that passengers who experience bad customer service from cabin crew will change the airline they use; it’s as simple as that.

This is why airline companies look for future cabin crew members who go to the assessment and interview with their eyes open to what the role of cabin crew is all about. They will want them to have shown an interest in the airline they have applied to, by knowing some history about the airline and where they fly to and from. They must be people who work well in a group and that have a friendly, confident and caring nature.

Qualities of cabin crew    

The different qualities required to become cabin crew are many and varied; however, the following will give you a very good idea of the type of qualities and attributed you will need in order to become successful in the role:

A safety-conscious attitude

You will be responsible for the safety of the passengers, and as such, you will need to work in an organised and safe manner. You will also need the ability to learn and retain large amounts of job-related information, procedures and training.

Flexibility

Cabin crew need to be very flexible in order to meet the demands and expectations of the role. Although you will receive your flying roster a few weeks before your scheduled flights, it is important that your diary is kept free to meet the roster. You may also be required to be on standby and be available to fly at short notice to cover sickness etc.

Calm approach and ability to work under pressure

Despite the perceived glamour of the role, cabin crew do work in sometimes extremely pressurized situations. Passengers can sometimes be very difficult to deal with and you will need a calm approach when dealing with passengers. You will need the ability to deal with complaints effectively whilst keeping your focus on the key elements of the role at all times.

Team working capabilities

Cabin crew very rarely work with the same people each day. You will find that you work with a large amount of different people during your career. Cabin crew teams vary one day to the next. Therefore, you must have the ability to work with everyone, regardless of their gender, background, age, sexual orientation or religious beliefs.

Being a role model for the airline

This attribute is very similar to customer service skills. The airline wants you to promote them in the best possible light. Therefore, how you behave whilst at work, and also whilst away from work, are very important.

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                              CABIN CREW CV IN 5 SIMPLE STEPS.


Building your cabin crew CV is one of the most important steps to consider. Based on how you present it, you may or may not be invited for an interview with the airline.During a Cabin Crew Open Day, the CV is used to screen the applicants. The only thing that the employers have to establish who will be interviewed further is a piece of paper with information on it.

Before we start with the content of the cabin crew CV, we will focus on couple of general rules:

Keep it simple

• Use no more than two easy to read fonts such as: Arial, Helvetica, Times New Roman or Veranda.
• Print you resume on plain white paper.
• Start the CV from a template. 

Step 1 – Personal Details

On the top of the page include:

• full name
• home address
• personal email address 
• mobile phone

Step 2 – Professional experience

Start with your latest job and continue in reverse chronological order. Include the volunteer jobs or unpaid internships as well.

• State Start Date to End Date 

If it is the present job, just fill the start date – present. 

For all the previous jobs, include the month and year of start and finish.

• Company name 

Use the registered company name

• Company location

City, Country

• Job Title

Your official job title

• Job Description

Step 3 – Education

State the highest level of education only. Any extra certificates can also be listed here.

If you went to college, there is no need to give details about the high school.

Formula:

• Dates of attendance 
• School name                             
• Location
• Degree obtained

Step 4 – Skills

Listing skills can help you stand out from the crowd. During an Open Day, the assessors quickly scan resumes, so long lists are not likely to get read. Instead, select 5-10 of your strongest, most desirable skills. A short, targeted skills list will be more effective than one that’s long and overwhelming. 

Relevant skills for the flight attendant position include:

Adaptability/Flexibility

There are no two flights the same. You constantly deal with new customers, new colleagues and new situations. Show here that you already have the skills to deal with such circumstance.

Positive Attitude/Motivation/Energy/Passion

The people who get hired and the employees who get promoted are the ones with drive and passion, and the ones who demonstrate this enthusiasm through their words and actions.

Willingness to Learn

No matter what your age, no matter how much experience you have, you should always be willing to learn a new skill or technique. The airline world is an ever-changing environment, with new rules and regulation, procedures and manuals being amended very often, so this skill is crucial.

Language Skills

Every language that you master can be a major advantage, especially if the airline has plans of expansion in those countries.

Step 5 – References

Unless you are previously instructed to list the details of your references, this part of your CV should remain open.

If you want to be really prepared, print on a separate page a list of 2 or 3 references with name, company, position and contact email or phone number. If the assessors want to have a list of your references, you may immediately provide them with one a copy.

Call Us Now  7200081121 / 7200023412 / 7200081330/ 8122312342

Email your queries to hr@worldptc.com

Visit www.worldptc.com

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