Recent news in the field of Aviation.
National carrier Air India has revised upward its domestic flight ticket cancellation charges by Rs 500.
After the proposed revised charges come into effect from coming Monday, the Government-run carrier would deduct as much as Rs 2,000 in case of "no-show" by a passenger at the time of a domestic flight departure, sources said."Air India currently deducts Rs 1,500 from the ticket cost if passengers decide not to undertake the pre-booked journey. However, it has decided to increase this amount by Rs 500 from February 16,"
The Naresh Goyal-run Jet Airways on Friday reported a record stand-alone quarterly profit of Rs 467 crore for the three months ended December, driven by 15% domestic traffic growth and lower fuel costs. The profit reflects a multi-fold growth from Rs 63 crore reported in the year-ago period. Jet Airways Vice-Chairman and President and Chief Executive of Etihad Airways James Hogan said, "We are very satisfied with the operating and financial performance of Jet that has resulted in record profits. We remain committed to providing solid support and driving further synergies between the two partners."
The revised cancellation charges would be Rs 1,899 and Rs 2,349, respectively, from February 1.
Budget carrier SpiceJet has revised upward its ticket cancellation charges by almost Rs 100 and will be applicable from next month.
The Gurgaon-based airline at present charges Rs 1,800 as cancellation fee for a domestic ticket and Rs 2,250 for an international booking.
DGCA asked the carriers to properly train their flight and cabin crew as well as ground staff.
"We at IndiGo carry a restraint device on all our domestic flights. IndiGo complies with the government guidelines and we have a standard operating procedure (restricted) to restrain passengers only when all the conciliatory approaches have been exhausted," IndiGo said.
This has been incorporated in IndiGo's safety and emergency procedure manual.According to the DGCA guidelines issued on November 18, 2014, unruly behaviour could be the result of unsatisfactory service/condition or effect of a series of such events that build up.
"Airline staff should observe early signs of potential unruly behaviour. Airlines shall focus and act on these early signs rather than dealing exclusively with escalated events.
At no stage, the airline staff/crew member shall show discourteous behaviour during redressal of genuine passenger (grievances),"
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