Qualities Required To Become Cabin Crew

        Qualities Required To Become Cabin Crew

Members of cabin crew have two main roles in their job; these are the safety of all the passengers and delivering great customer service.Cabin crew must have excellent interpersonal skills and these will be assessed throughout the selection process and will play an important part in your overall success.

The main focus of the role of cabin crew will always be on safety. A serious decision to evacuate the aircraft will always rest with the cockpit crew, but the cabin crew have the responsibility to oversee the evacuation and make sure that this is carried out according to the rules and procedures. The key role of cabin crew remains exactly as it always has been, and that is to keep all the passengers safe. The cabin crew are obliged to provide a safety briefing before the flight and to ensure that the passengers pay attention to it. If an emergency situation arises the cabin crew are trained to help the passengers leave the aircraft swiftly and safely.

The cabin crew can make or break the reputation of an airline. They must be well-presented, be professional and make a good impression on passengers to encourage them to us the same airline again in the future. Airline companies know that passengers who experience bad customer service from cabin crew will change the airline they use; it’s as simple as that.

This is why airline companies look for future cabin crew members who go to the assessment and interview with their eyes open to what the role of cabin crew is all about. They will want them to have shown an interest in the airline they have applied to, by knowing some history about the airline and where they fly to and from. They must be people who work well in a group and that have a friendly, confident and caring nature.

Qualities of cabin crew    

The different qualities required to become cabin crew are many and varied; however, the following will give you a very good idea of the type of qualities and attributed you will need in order to become successful in the role:

A safety-conscious attitude

You will be responsible for the safety of the passengers, and as such, you will need to work in an organised and safe manner. You will also need the ability to learn and retain large amounts of job-related information, procedures and training.

Flexibility

Cabin crew need to be very flexible in order to meet the demands and expectations of the role. Although you will receive your flying roster a few weeks before your scheduled flights, it is important that your diary is kept free to meet the roster. You may also be required to be on standby and be available to fly at short notice to cover sickness etc.

Calm approach and ability to work under pressure

Despite the perceived glamour of the role, cabin crew do work in sometimes extremely pressurized situations. Passengers can sometimes be very difficult to deal with and you will need a calm approach when dealing with passengers. You will need the ability to deal with complaints effectively whilst keeping your focus on the key elements of the role at all times.

Team working capabilities

Cabin crew very rarely work with the same people each day. You will find that you work with a large amount of different people during your career. Cabin crew teams vary one day to the next. Therefore, you must have the ability to work with everyone, regardless of their gender, background, age, sexual orientation or religious beliefs.

Being a role model for the airline

This attribute is very similar to customer service skills. The airline wants you to promote them in the best possible light. Therefore, how you behave whilst at work, and also whilst away from work, are very important.

  COME JOIN PTC AVIATION ACADEMY, WHICH TRANSFORMS YOU AS A PERSON.

WE HAVE OUR NEW BRANCH OPENED IN BANGALORE AT ADDRESS MENTIONED BELOW.

• 410, 5th A Cross Rd, 2nd Block, Kalyan Nagar, Bengaluru, Karnataka 560043

      Phone:080500 05079.

THIS IS OUR CHENNAI ADDRESS MENTIONED BELOW FOR YOUR REFERENCE:

• Call Us Now  7200081121 / 7200023412 / 7200081330/ 8122312342

         Email your queries to hr@worldptc.com

         Visit www.worldptc.com

         Or Walk in from Monday to Friday 0900am to 0500pm

         #16/29 1^st Main Road, New Colony, Chrompet, Chennai-600044.